Refund policy

Returns and refunds

We want you to be happy with your purchase from Auzi finds. If something isn't right, you can request a return within 30 days of receiving your order.

Eligibility

Items must be unused, unworn and in their original condition and packaging, with any tags attached.
Please contact us before sending anything back so we can confirm your return and give you the return address.
For hygiene reasons, worn or used intimate apparel cannot be returned.
Gift cards and items marked final sale cannot be returned.

Damaged, faulty or incorrect items

If your item arrives damaged or faulty, or is not what you ordered, contact us within 7 days of delivery at 88aliimran@gmail.com with your order number and a photo. We will arrange a replacement or a full refund, including any shipping you paid.

How to start a return

Email 88aliimran@gmail.com with your order number and the reason for the return. We will reply with instructions. Items sent back without contacting us first may not be accepted.

Return shipping

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of return shipping. Please use a trackable service: we cannot refund items that are lost on their way back to us.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5-10 business days of approval. Original shipping charges are not refunded.

Exchanges

If you would like a different size or colour, please start a return for a refund and place a new order. This is the fastest way to secure the item you want.